FAQ
-
♡ What is GVXO?
GVXO is a Latina-owned sustainable resortwear fashion brand based in Chicago, creating versatile pieces for the woman who doesn’t believe in saving her best outfits, or her best self, for vacation.
We reimagine resortwear beyond swimsuits and cover-ups, creating pieces designed to move with you from destination to everyday, day to night, and from one version of your life to the next.
-
♡ What makes GVXO sustainable?
We believe sustainability starts with making pieces worth keeping.
GVXO works with a combination of reclaimed textiles, deadstock fabrics, and consciously sourced materials, giving existing resources a new life while creating pieces designed to be styled, reworn, and loved over time.
We also create in limited quantities, including small-batch and one-of-one pieces, rather than producing large quantities that may go unsold.
As well as sustainable packaging.
-
♡ What does one-of-one mean?
It means exactly that: there is only one.
Some GVXO pieces are created from unique reclaimed or limited-availability materials, so once that piece is gone, it may never be recreated exactly the same way again.
Your piece is yours, and no one else will have the exact same one.
-
♡ Are all GVXO pieces made to order?
Some are!
Each product listing will indicate whether an item is ready to wear, made to order, or a limited/one-of-one piece.
Because we are a small independent brand, production timelines can vary depending on the piece.
-
♡ Why is my piece not exactly like another one?
Because we work with reclaimed and deadstock materials, some variations in color, texture, placement, or finish are part of the beauty of the piece. These aren't imperfections, they're part of what makes your GVXO yours.
-
♡ Will my piece look exactly like the photos?
For most pieces, yes - but some variation is part of the beauty of GVXO.
Because we work with reclaimed, deadstock, and limited-availability materials, slight differences in color, texture, pattern placement, or finish may occur.
These aren't flaws. They're part of what makes your GVXO piece unique.
-
♡ How do I choose my size?
Each product page includes sizing information to help you find your best fit.
If you're between sizes or unsure about a particular style, reach out to us before ordering at ganitzia@shopgvxo.com
-
♡ What is the difference between ready-to-wear and made-to-order?
Ready to wear: Your piece is already made and ready to ship.
Made to order: Your piece is created after your order is placed, so please allow additional time before it ships.
We estimate 1-2 weeks of production timeline, otherwise it will be listed with the product whenever applicable.
-
♡ Do you offer custom orders?
Yes! Please use our “Customs” tab at the top for custom orders.
-
♡ How should I care for my GVXO piece?
Care instructions vary by garment and material.
Please follow the care instructions included with your piece and/or listed on the product page. When in doubt, reach out to us before washing or altering your garment.
When in doubt - dry cleaning is always best.
-
♡ Where does GVXO ship?
We currently ship within the United States.
-
♡Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change.
Once an order has entered production or shipped, changes may no longer be possible.
-
♡ What happens if my package is delayed or lost?
Once your order has been shipped, it is in the care of the shipping carrier.
If your tracking information shows an issue, please contact us at ganitzia@shopgvxo.com and we'll do our best to help you navigate the next steps.
-
♡ What is GVXO's return policy?
Because GVXO is a small, sustainable fashion brand producing pieces in limited quantities, we currently do not offer refunds or returns.
We understand that sometimes a piece doesn't work out, which is why we offer exchanges under the guidelines below. If your piece needs slight alterations, we’re more than happy to offer this service complimentary once purchased.
-
♡ Do you offer exchanges?
Yes. Exchanges must be requested within 7 days of receiving your order and the item must be in the same condition in which it was received.
Such as unworn, unwashed, tags attached, original packaging, etc.
-
♡ Do you work with creators?
Yes! We love collaborating with creators who genuinely connect with GVXO and our community. We’re always opent to meaniful col
If you're interested in working together, email us at ganitzia@shopgvxo.com with your social links, location, and a little bit about yourself. As well as for events, pop ups, workshop or partnership inquiries.
-
♡ Do you work with stylists?
Yes! We currently have archival pieces from each of our collections for styling pulls. If interested in styling pulls, editorial requests, fashion shows, and other opportunities, please reach out at ganitzia@shopgvxo.com
-
♡ Can I collaborate with GVXO on an event?
We're always open to meaningful collaborations, especially those that align with our community and values.
For event, pop-up, workshop, or partnership inquiries, email ganitzia@shopgvxo.com with the details of your idea.
-
♡How can I stay up to date with GVXO?
Follow along on Instagram at @shopgvxo and join GVXO Diaries, our newsletter for styling inspiration, behind-the-scenes moments, collection launches, and stories celebrating intentional dressing.
-
♡ How can I support GVXO beyond purchasing?
There are so many ways. ♡
Follow along, share your favorite GVXO pieces, tell a friend, come to an event, join GVXO Diaries, or simply wear your piece and make it your own.
As a small independent brand, every share, purchase, introduction, and kind word genuinely helps us grow.